Crucial confrontations : tools for resolving broken promises, violated expectations, and bad behavior / Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.

Author Patterson, Kerry, 1946- author.

Electronic ResourceRelated electronic resource: http://www.loc.gov/catdir/enhancements/fy0626/2005276538-b.html -- Materials specified: Contributor biographical information

Electronic ResourceRelated electronic resource: http://www.loc.gov/catdir/enhancements/fy0626/2005276538-d.html -- Materials specified: Publisher description

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